How can we help you?877-874-3930
Welcome to
University Care Advantage (HMO SNP)

Member Announcement – University Care Advantage is now part of Banner Health
On February 28, 2015, The University of Arizona Health Network merged with Banner Health. Banner Health shares University Care Advantage’s (UCA) commitment to providing excellent care. This merger, with one of the state’s premier health care providers, also has the potential to enhance the quality of services that UCA members receive and improve overall access to care. Most importantly, the merger will have no impact on the healthcare benefits received by members and will result in no changes to the health plan’s provider network. UCA will continue to offer the same level of quality customer care and service that it has historically delivered. As discussions with Banner Health continue, we will keep you informed. If you have any questions, please call 1-877-874-3930, Monday through Friday from 8:00 a.m. – 8:00 p.m., TTY 711.

Anuncio para miembros – University Care Advantage es parte de Banner Health
El 28 de febrero de 2015, The University of Arizona Health Network se incorporó con Banner Health. Banner Health comparte la responsabilidad de University Care Advantage (UCA, por sus siglas en ingles) de proporcionar un cuidado de salud excelente. Esta unión, con uno de los proveedores de mayor excelencia en el cuidado de salud en el Estado, también tiene el potencial para mejorar la calidad de servicios que los miembros de UCA reciben y mejorar el acceso en general de cuidado de salud. Pero lo más importante, la unión no tendrá repercusiones en los beneficios de cuidado de salud recibidos por los miembros y no habrá cambios en la red de proveedores del plan. UCA continuará ofreciendo el mismo nivel de calidad de atención al cliente y de servicio que ha proporcionado históricamente. Conforme sigan las negociaciones de contrato con Banner Health, nosotros lo mantendremos informado. Mientras tanto, si tiene cualquier pregunta, nos puede llamar al 1-877-874-3930 de lunes a viernes, de 8:00 a.m. a 8:00 p.m., TTY 711.           

University Care Advantage (HMO SNP) is a Coordinated Care Plan with a Medicare contract and a contract with the Arizona Medicaid program.

We are a Medicare Advantage Special Needs Plan available to individuals who are entitled to Medicare Part A, enrolled in Medicare Part B and AHCCCS (State Medicaid program) and live in the service areas of Cochise, Gila, Graham, Greenlee, La Paz, Pima, Pinal, Santa Cruz, Yavapai and Yuma Counties in Arizona.

If you are a current member and need assistance, please call our Customer Care Center.
If this is an emergency please dial 911.

Customer Care Center
Toll Free: (877) 874-3930
TTY users should call 711
8 a.m. - 8 p.m., 7 days a week

Medicare Complaint Form
If you are unhappy with the quality of the care you have received, you can file a complaint (grievance) by contacting our Customer Care Center. You can also file a complaint (grievance) by completing a Medicare Complaint Form by visiting http://www.medicare.gov or by clicking the following link https://www.medicare.gov/MedicareComplaintForm/home.aspx.

Medicare Ombudsman
How the Medicare Beneficiary Ombudsman Works for you

The Office of the Medicare Ombudsman (OMO) helps you with complaints, grievances and information requests. Please visit http://www.cms.hhs.gov/center/ombudsman.asp.

Contact Information
This information is available for free in other languages. 
Please contact our Customer Care Center at:
      (877) 874-3930, TTY  users should call 711
       8 a.m. to 8 p.m., 7 days a week

Esta información está disponible gratis en otros idiomas. 
Favor de llamar al Centro de Atención al Cliente al:
      (877) 874-3930, usuarios TTY deben llamar al 711
       8 a.m. a 8 p.m., 7 días a la semana para más información.